We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. All other returns are subject to the return policy below:

Return Policy

1. Returns must be in brand new, never used, never installed condition. Returns must be scent free (no smell of cigarette smoke, perfume, colognes, etc), and not have any stains, including lipstick stains, sweat stains or any other stains. Returns can not be washed or dry cleaned prior to return.
2. Packaging can not be torn, ripped, cut or otherwise damaged.
3. All tags, documents, misc. parts must be intact. If the tags or labels have been removed, the item can not be returned.
4. Return shipping cost is the customer's responsibility, unless the item received was not what was ordered or has a manufacturing defect.
5. We do not charge a restocking fee. However if an order shipped free, $7.99 will be deducted from the refund.
6. RMA (return authorization number) is required for all returns. See our instructions for receiving a RMA below.
7. Returns are accepted within thirty (30) days of purchase. Any item(s) returned between 30 and 60 days will be charged a 20% restocking fee. Orders older than 60 days can not be returned.

Returned Merchandise Authorization (RMA) Instructions:

We use an automated RMA system. ALL RETURNS MUST HAVE A RMA NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE RETURN PACKAGE.

To receive a RMA number do the following:

1. Log into your account
2. Find the order that you want to return
3. Select "Add New RMA" in the box provided
4. Fill out the simple form on the next page
5. SAVE THE RMA. 
6. On the next page you will be given the RMA number. 

All returns must be shipped with the address label as shown:

The Bikers Store
RMA # (Enter your RMA number from the above steps here)
10196 US Hwy 50 East Ste A
Mound House, NV 89706

BE SURE TO INCLUDE THE RMA NUMBER YOU WERE GIVEN IN THE LABEL AS SHOWN. 

RMA Instructions
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